Returns & Refunds
Because our products are skincare, we cannot accept returns of opened or used items for hygiene and safety reasons.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not the item you ordered, contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will send you a free replacement or a full refund, at your choice.
Lost orders
If your tracking shows no movement for more than 30 days, contact us and we will reship your order or issue a full refund.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days.
Cancellations
You can cancel your order free of charge within 12 hours of placing it, before it is shipped.